After an order is placed successfully after clicking through Mallree, it usually shows up within 5 days on your My page along with order information and the estimated amount of M-Cash that you will receive. (Korean stores update within 48 hours.)
[order]When does M-Cash from a purchase from a local store in Korea get credited to my account?
It takes 70 days after your date of purchase for cashback from orders placed on Korean local stores in Korea to be successfully attributed to your account. For certain stores like 11ST, Auction, and other Korean local stores, cashback is attributed 70 days after the purchase is confirmed. The amount of time it takes for cashback to be attributed to your account may vary by store, and you can check this information on the store page.
1.You made a purchase directly through a stores website or app.
2. You purchased an ineligible product (Ineligible products can be checked in-store details on the store page).
3. You clicked through to the store through a website other than Mallree.
4.You didn go back through Mallree after your internet disconnected in the middle of going through checkout.
5.You placed multiple orders when only going through Mallree once (Only one order per click-through is valid).
6. You canceled or changed your order or your order was canceled or changed by the store after you completed your initial purchase.
7. When visiting multiple websites or Internet browsers for one purchase
8. If you have passed through Mallree without deleting cookies. For example, after visiting price comparison sites and multiple site, cookie deletion is required.
9. You used a coupon code that isn offered on Mallree.
Also, to ensure your order gets tracked properly, we recommend that you go through Mallree again after placing all of your items in your shopping cart and before purchasing your products.
[order]What should I do when my order is changed, partially refunded, partially cancelled, returned, or when my payment is declined?
You can only check cashback information and other Mallree related information about your order on Mallree. Any questions regarding the status of your order, returns, exchanges, or shipping or payment problems should be directed towards the customer service center of the store you made the purchase from.
[order]Why is the amount I paid for my order and the amount that shows up in Mallree not the same?
M-Cash earned is based on the price of the items paid after any discounts and before any shipping fees, tax, or store points used. If you have a question about your M-Cash, please submit a copy of the order information from the store you made the purchase from to Mallrees 1:1 bulletin board and we will do our best to assist you in a timely manner.
[order]Why does my estimated M-Cash show up as $0 in my order history?
1. You ordered through a store that is a part of a shipping fee event or a card company event.
2. You ordered something in a category that doesn receive M-Cash.
In these two cases, its not possible to get M-Cash. Please note that if your order was placed during the duration of an event and doesn meet the event requirements that you will still not receive M-Cash.
[order]What should I do when my order isn't showing up in my My Page?
If your order history doesn show up in My Page within 5 days of your order, please submit an inquiry with your order information to Mallrees 1:1 bulletin board. We will help you reconcile your missing order by directly contacting the store in question.
Please note that this process takes around 7 to 30 business days ( some stores may take up to 70 days).
<Method of Sending Order Information> - Choose one of the following:
(1)Copy and paste the Order Confirmation e-mail received from the store after completing purchase
(2)Send a screenshot of the order information from the website you purchased from that includes the order number, price, and order date.
[order]Can I get M-Cash if I use another cashback site at the same time?
No, if you go through another cashback site or if you use another cashback site at the same time, Mallrees click-through will be nullified and you will not receive cashback. In order to receive cashback properly, please click through Mallree in a new browser window before placing your orders.
[order]Can I use a coupon from a site other than Mallree?
If you use a coupon or code offered by another site, you will not receive M-Cash or be able to participate in shipping events. Only coupons offered on Mallree are eligible for use, and you can check which coupons are available for use at the bottom of each store page.